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The Autoresponder app allows you to set up auto-responses to clients outside of business hours or when you’re on vacation. This internal-use tool enables automatic message responses when you’re unavailable, with the ability to designate any team member as the response sender.

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App setup

Click + Add App in the Dashboard sidebar, select Browse all apps, choose the Classic filter, select Autoresponder, then click + Add App. You’ll land on the app itself. To set its name or icon, open App Library, click the menu button (…) next to Autoresponder, then click Edit.

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Internal user experience

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Setting up your autoresponder

After installation, users access settings via the sidebar’s More menu. Two configuration modes are available: Outside Working Hours enables automatic responses only to messages received outside designated business hours. Users set their working hours and customize the response message plus designate the sending team member. Always On triggers automatic responses to all incoming client messages regardless of time. This works for confirming message receipt. Users similarly configure the response text and sender.

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Client experience

Clients receive auto-responses based on the selected mode: either when messaging outside working hours, or with every message if Always On is enabled.